Shipping & Returns
đźšš Shipping Information
Processing Time:
Orders are typically processed within 1–3 business days after payment confirmation. During high-volume periods, processing may take a bit longer — but we’ll always keep you updated.
Delivery Time:
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Standard Shipping: 7–14 business days
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Express Shipping: 3–7 business days (available in select regions)
Shipping Rates:
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may apply on eligible orders over a set amount.
Tracking:
You’ll receive a tracking number via email once your order has shipped so you can follow it every step of the way.
🔄 Returns & Exchanges
We want you to love what you wear. If something doesn’t fit or feel right, we’ve got you covered.
Return Window:
You can return items within 14 days of delivery.
Return Conditions:
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Items must be unworn, unwashed, and in original condition
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Must include all original packaging and tags
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Clearance or final sale items are not eligible for return
How to Start a Return:
Email us at Velvex88@gmail.com with your order number and reason for return. We’ll respond within 1–2 business days with return instructions.
Refunds:
Approved refunds will be processed to your original payment method within 5–10 business days after we receive the returned item.
⚠️ Damaged or Incorrect Items
Received the wrong item or something damaged?
We’re on it. Contact us within 3 days of delivery at Velvex88@gmail.com with your order number and photos.